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Tracking Number Policy

Store owners should clearly post the following wait times for tracking information availability on their store FAQ page, product listings and order confirmation emails:

We suggest store owners notify their customers about the tracking number availability in the order confirmation email after a customer has successfully placed an order.

Tracking numbers will be made available after an order has been processed within the following wait times for each product listed below:

Quilt Blanket: 5-7 days after order processing.

Hooded blanket:  5-7 days after order processing

Sherpa blanket: 5-7 days  after order processing

High-quality quilt:  3-7 days after order processing.

Unisex hoodie: 3-7 days  after order processing.

Unisex T-shirt: 3-7 days after order processing.

High-waisted legging: 3-7 days after order processing.

Sleeveless hoodie: 3-7 days  after order processing.

Sleeveless zip up hoodie: 3-7 days after order processing.

Hoodie dress: 3-7 days after order processing.

Unisex zip-up hoodie: 3-7 days after order processing.

Women tank top: 3-7 days after order processing.

Men Tank Top : 3-7 days after order processing.

Bomber jacket: 3-7 days after order processing.

Men’s jacket: 3-7 days after order processing.

Women’s skirt: 3-7 days after order processing.

Men beach shorts: 3-7 days after order processing.

Unisex sweatpants: 3-7 days after order processing.

Bikini: 3-7 days after order processing.

Sunny shirt: 3-7 days after order processing.

Women dress: 3-7 days after order processing.

High waist yoga pants: 3-7 days after order processing.

Unisex sweatshirt: 3-7 days after order processing.

Women off the shoulder sweatshirt: 3-7 days after order processing.

Woman jumpsuit: 3-7 days after order processing

Sports Capri pants: 3-7 days after order processing

White sneaker: 5-7 days after order processing

Black sole sneaker: 5-7 days after order processing

Running sneaker: 5-7 days after order processing

Canvas high-top: 5-7 days after order processing

Canvas low-top: 5-7 days after order processing

Slippers: 5-7 days after order processing

Toms shoes: 5-7 days after order processing

Silicone phone case: 1-3 days after order processing

Glass phone case: 1-3 days after order processing

Wood phone case: 1-3 days after order processing.

Bedding set:  5-7 days after order  processing

Printed bedding sets: 5-7 days after order processing

Solid color bedding: 5-7 days after order processing

Tracking numbers will be automatically sent to customers via the email provided in their order in accordance with the above waiting times

Delivery time guarantees for orders placed during the months of November and December will only apply to orders using Express Line Shipping products. All other orders placed with standard shipping will not be eligible for replacement or refund until 60 days has elapsed. We encourage all sellers to switch to Express Line Shipping to avoid costly delays during the Holidays.

If a customer hasn’t received a tracking number and it has exceeded the maximum number of days after the order was processed, the store owner may request a refund or request to have the order resent (NOTE: Reshipment times are the same as regular orders).

If a tracking number is not showing tracking data and it has been more than 10 days since the order was processed the store owner may request a refund or request to have the order be re-sent (NOTE: Reshipment times are the same as regular orders).

If a tracking number shows as delivered and customer claims they never received the package: The items were successfully delivered to the address your customer provided. We would recommend they contact the local courier where it was delivered or try to reschedule another delivery attempt. No replacements or refunds will be issued on items that show as successfully delivered. Teeallover is not liable for incorrect address information provided by customers or missed delivery attempts by couriers.

Delivery Time Estimates By Product:

Shipping By Epacket :

This depends on where you live. Estimated Delivery Time below:

To European and American countries: 7-15 days

To other countries: 10- 25 days

Note: For some remote areas, it may need some days to ship

Shipping by DHL:

Delivery time using DHL Standard (for deliveries within the European Union) is 2-6 working-days from dispatch of the goods.

Delivery Time Guarantees

Order Modification Policy

Change and Cancellation requests are only allowed within 24 hours from the time that the order was placed. After 24 hours have elapsed, no other modifications are allowed. You can make other modifications inside the Teeallover App or you may notify the Teeallover Support Team to make an order modification or cancellation request.

If a seller needs to change an order within the 24-hour allowable time frame, Teeallover will be able to assist with the following scenarios:

Removing items from an order

Change of shipping address

Change of email address

Change of customer’s name

If a seller wants to change a variant or add more items to an order this is not possible.

Payment Policy

Due to limited production capacity, all payments for orders must be completed within 24 hours from the time the order is received in the pending folder of the app. Sellers that fail to pay for pending orders within 24 hours must cease selling immediately or will be banned from the app.

In the event that a customer refuses to pay taxes or duties owed upon the order’s arrival in the destination country, Teeallover will not reship or refund the order.

Refund Policy

Items Damaged or Poor Quality

If an item is damaged or is shipped with a poor-quality print, you must send us a photograph of the poor-quality print or damaged area. TeeAllover will replace any items damaged or poor-quality at no additional cost.  TeeAllover is not responsible for items damaged in shipping.

Wrong Product Shipped/Missing Items

If we ship the wrong product to your customer, send us a photo showing how the product differs from what was ordered and we will replace or refund any such items at no additional cost. If there are missing items in an order please tell us the items that are missing and we will send the missing item.

Design Issues

If you have any other complaint regarding the design printed on a product, please send us a photo.  Credits, refunds, or reprints will be issued at the sole discretion of Teeallover if the printed design differs substantially from the artwork that was submitted.  We will investigate every case and will work to provide a resolution that satisfies you and your customers.

Refunds will not be issued for sizing disputes, only exchanges are allowed.

Sizing Issues

In the rare event that a customer is unhappy with the fit of their shoe, Teeallover will process a free exchange for your customer.

Refunds will not be issued for sizing disputes, only exchanges are allowed.

Free Exchanges will only be allowed once per shoe order. Any costs related to exchanges past the first free exchange must be covered by sellers.

In order for a free exchange to be processed, sellers must provide the following information: reason the shoe didn’t fit (i.e. Too small, too big, too narrow), the new size requested by the customer, customer name, order number, and store name.

Size exchange requests that differ by more than 2 sizes from the original size ordered will be considered a customer-input error and will not be eligible for exchange by TeeAllover.

To reduce the risk of sizing issues, we have provided an accurate sizing chart on each of our product specifications pages for customer reference.

Free sizing exchange requests only apply to high tops, low tops, sneakers, boots, casual shoes, flip flops, faux fur boots and slip-ons.  No other product in the Teeallover catalog is eligible for a free size exchange. In the event that your customer is unhappy with their size and it is not one of the products eligible for a free sizing exchange request it is your responsibility to find a solution to your customer.

Package Returned To Sender – Correct Address

If a package is returned to sender by the shipping courier, Teeallover will reship the package to your customer after an address verification is complete by the seller. Your customer are responsibility for shipping fee. All returned to sender orders will be exam by Teeallover .We confirm to ship it back to our production facility.

Package Returned To Sender – Change Address

If a package is returned to sender due to an Address Change and would like to reship the order to the new Address, we will do it with a fee of 50% from the Order Cost.

Package Returned To Sender – Wrong Address

If a package is returned to sender due to wrong Address Information, Teeallover will not be held liable and compensation will not be granted by any form. Seller should take the responsibility over this matter as we allow an Order Modification within 24 Hours.

Lost Order – Wrong Address

Teeallover will not refund nor assume liability for orders that are lost due to incorrect Shipping Address.

Express Line Shipping – Customer Phone Number Requirement

In the event that an express courier is unable to deliver a package for one of the following reasons but not limited to:

Incorrect Address
Customer not present for delivery
Too many failed delivery attempts
Customs clearance hold
Teeallover will not be responsible for reimbursement, refund or re-sending the package if the customer’s correct phone number is not provided in the original order details.

——wrong moblie phone——

Used Items and Term Limits

Items in used condition are not eligible for refunds or exchanges. New and unused items that have been sucessfully received by customers within 30 days are eligible for returns or exchanges. Once 30 days have elapsed from the receipt of goods, refunds and exchanges will no longer be accepted.

Design Uploads

Teeallover is not liable for printing or delivery delays related to complications arising from flawed designs being uploaded by store owners. Teeallover is not liable for any monetary loss or damages arising from the inability to produce or ship infringing content.