1. Tracking Number Policy
Store owners should clearly post the following wait times for tracking information availability on their store FAQ page, product listings and order confirmation emails.
We suggest store owners notify their customers about the tracking number availability in the order confirmation email after a customer has successfully placed an order.
Tracking numbers will be made available after an order has been processed within the following wait times for each product listed below:
– Quilt Blanket: 7-10 days after order processing.
– Hooded blanket: 7-10 days after order processing
– Sherpa blanket: 7-10 days after order processing
– Unisex hoodie: 3-7 days after order processing.
– Unisex T-shirt: 3-7 days after order processing.
– High-waisted legging: 3-7 days after order processing.
– Sleeveless hoodie: 3-7 days after order processing.
– Sleeveless zip up hoodie: 3-7 days after order processing.
– Hoodie dress: 3-7 days after order processing.
– Unisex zip-up hoodie: 3-7 days after order processing.
– Women tank top: 3-7 days after order processing.
– Men Tank Top : 3-7 days after order processing.
– Bomber jacket: 3-7 days after order processing.
– Men’s jacket: 3-7 days after order processing.
– Women’s skirt: 3-7 days after order processing.
– Men beach shorts: 3-7 days after order processing.
– Unisex sweatpants: 3-7 days after order processing.
– Sunny shirt: 3-7 days after order processing.
– Women dress: 3-7 days after order processing.
– High waist yoga pants: 3-7 days after order processing.
– Unisex sweatshirt: 3-7 days after order processing.
– Woman jumpsuit: 3-7 days after order processing
– Sports Capri pants: 3-7 days after order processing
– White sneaker: 5-7 days after order processing
– Black sole sneaker: 5-7 days after order processing
– Running sneaker: 5-7 days after order processing
– Canvas high-top: 5-7 days after order processing
– Canvas low-top: 5-7 days after order processing
– Slippers: 5-7 days after order processing
– Silicone phone case: 1-3 days after order processing
– Glass phone case: 1-3 days after order processing
– Bedding set: 5-7 days after order processing
– Printed bedding sets: 5-7 days after order processing
Tracking numbers will be automatically sent to customers via the email provided in their order in accordance with the above waiting times.
All other orders placed with standard shipping will not be eligible for replacement or refund until 60 days has elapsed. We encourage all sellers to switch to Express Line Shipping to avoid costly delays during the Holidays.
If a customer hasn’t received a tracking number and it has exceeded the maximum number of days after the order was processed, the store owner may request a refund or request to have the order resent (NOTE: Reshipment times are the same as regular orders).
If a tracking number is not showing tracking data and it has been more than 45 days since the order was processed the store owner may request a refund or request to have the order be re-sent (NOTE: Reshipment times are the same as regular orders).
If a tracking number shows as delivered and customer claims they never received the package: The items were successfully delivered to the address your customer provided. We would recommend they contact the local courier where it was delivered or try to reschedule another delivery attempt. No replacements or refunds will be issued on items that show as successfully delivered. Teeallover is not liable for incorrect address information provided by customers or missed delivery attempts by couriers.
2. Delivery Time Estimates By Product
2.1 Shipping By Epacket :
This depends on where you live. Estimated Delivery Time below:
To American countries: 7-15 days
To European Countries : 7-20 days
To other countries: 10- 30 days
Note: For some remote areas, it may need some days to ship
2.2 Shipping by Express (Fedex, DHL,..):
Delivery time using DHL Standard (for deliveries within the European Union) is 2-6 working-days from dispatch of the goods.
3. Order Modification Policy
Change and Cancellation requests are only allowed within 24 hours from the time that the order was placed. After 24 hours have elapsed, no other modifications are allowed. You can make other modifications inside the Teeallover App or you may notify the Teeallover Support Team to make an order modification or cancellation request.
If a seller needs to change an order within the 24-hour allowable time frame, Teeallover will be able to assist with the following scenarios:
– Removing items from an order
– Change of shipping address
– Change of email address
– Change of customer’s name
If a seller wants to change a variant or add more items to an order this is not possible.
4. Payment Policy
Due to limited production capacity, all payments for orders must be completed within 24 hours from the time the order is received in the pending folder of the app. Sellers that fail to pay for pending orders within 24 hours must cease selling immediately or will be banned from the app.
In the event that a customer refuses to pay taxes or duties owed upon the order’s arrival in the destination country, Teeallover will not reship or refund the order.
5. Refund Policy
5.1 Items Damaged or Poor Quality
If an item is damaged or is shipped with a poor-quality print, you must send us a photograph of the poor-quality print or damaged area. TeeAllover will replace any items damaged or poor-quality at no additional cost. TeeAllover is not responsible for items damaged in shipping.
5.2 Wrong Product Shipped/Missing Items
If we ship the wrong product to your customer, send us a photo showing how the product differs from what was ordered and we will replace or refund any such items at no additional cost. If there are missing items in an order please tell us the items that are missing and we will send the missing item.
5.3 Design Issues
If you have any other complaint regarding the design printed on a product, please send us a photo. Credits, refunds, or reprints will be issued at the sole discretion of Teeallover if the printed design differs substantially from the artwork that was submitted. We will investigate every case and will work to provide a resolution that satisfies you and your customers.
Refunds will not be issued for sizing disputes, only exchanges are allowed.
5.4 Sizing Issues
In the rare event that a customer is unhappy with the fit of their shoe, Teeallover won’t process a free exchange for your customer.
Refunds will not be issued for sizing disputes, only exchanges are allowed.
5.5 Package Returned To Sender – Correct Address
If a package is returned to sender by the shipping courier, Teeallover will reship the package to your customer after an address verification is complete by the seller. Your customer are responsibility for shipping fee. All returned to sender orders will be exam by Teeallover .We confirm to ship it back to our production facility.
5.6 Package Returned To Sender – Change Address
If a package is returned to sender due to an Address Change and would like to reship the order to the new Address, we will do it with a fee of 50% from the Order Cost.
5.7 Package Returned To Sender – Wrong Address
If a package is returned to sender due to wrong Address Information, Teeallover will not be held liable and compensation will not be granted by any form. Seller should take the responsibility over this matter as we allow an Order Modification within 24 Hours.
5.8 Lost Order – Wrong Address
Teeallover will not refund nor assume liability for orders that are lost due to incorrect Shipping Address.
5.9 Express Line Shipping – Customer Phone Number Requirement
In the event that an express courier is unable to deliver a package for one of the following reasons but not limited to:
5.10 Incorrect Address
- Customer not present for delivery
- Too many failed delivery attempts
- Customs clearance hold
Teeallover will not be responsible for reimbursement, refund or re-sending the package if the customer’s correct phone number is not provided in the original order details.
5.12 Used Items and Term Limits
Items in used condition are not eligible for refunds or exchanges. New and unused items that have been successfully received by customers within 30 days are eligible for returns or exchanges. Once 30 days have elapsed from the receipt of goods, refunds and exchanges will no longer be accepted.
5.13 Design Uploads
Teeallover is not liable for printing or delivery delays related to complications arising from flawed designs being uploaded by store owners. Teeallover is not liable for any monetary loss or damages arising from the inability to produce or ship infringing content.
5.14 Orders seized by customs due to copyrights and trademark claims
Monetary Losses arising from orders seized by customs due to copyright and trademark claims are the responsibility of the seller. Teeallover is not liable for losses related to the seizure of goods by international customs regulations. In addition, Trademark and Copyright is one of the most common reason for delays in shipping. Teeallover won’t be able to guarantee delivery time for those shipment.