TEEALLOVER POLICY

1. Tracking Number Policy

Store owners should clearly post the following wait times for tracking information availability on their store FAQ page, product listings and order confirmation emails.

We suggest store owners notify their customers about the tracking number availability in the order confirmation email after a customer has successfully placed an order.

Tracking numbers will be made available after an order has been processed within the following wait times for each product listed below:

Quilt Blanket: 7-10 days after order processing.Hooded blanket: 7-10 days after order processing
Sherpa blanket: 7-10 days  after order processingUnisex hoodie: 3-7 days  after order processing.
Unisex T-shirt: 3-7 days after order processing.High-waisted legging: 3-7 days after order processing.
Sleeveless hoodie: 3-7 days  after order processing.Sleeveless zip up hoodie: 3-7 days after order processing.
Hoodie dress: 3-7 days after order processing.Unisex zip-up hoodie: 3-7 days after order processing.
Women tank top: 3-7 days after order processing.Men Tank Top : 3-7 days after order processing.
Bomber jacket: 3-7 days after order processing.Men’s jacket: 3-7 days after order processing.
Unisex sweatshirt: 3-7 days after order processing.Woman jumpsuit: 3-7 days after order processing
Sports Capri pants: 3-7 days after order processingWhite sneaker: 5-7 days after order processing
Black sole sneaker: 5-7 days after order processingRunning sneaker: 5-7 days after order processing
Canvas high-top: 5-7 days after order processingCanvas low-top: 5-7 days after order processing
Slippers: 5-7 days after order processing
Silicone phone case: 1-3 days after order processing
Glass phone case: 1-3 days after order processingBedding set:  5-7 days after order  processing
Printed bedding sets: 5-7 days after order processing

Tracking numbers will be automatically sent to customers via the email provided in their order in accordance with the above waiting times.

All other orders placed with standard shipping will not be eligible for replacement or refund until 60 days has elapsed. We encourage all sellers to switch to Express Line Shipping to avoid costly delays during the Holidays.

If a customer hasn’t received a tracking number and it has exceeded the maximum number of days after the order was processed, the store owner may request a refund or request to have the order resent (NOTE: Reshipment times are the same as regular orders).

If a tracking number is not showing tracking data and it has been more than 45 days since the order was processed the store owner may request a refund or request to have the order be re-sent (NOTE: Reshipment times are the same as regular orders).

If a tracking number shows as delivered and customer claims they never received the package: The items were successfully delivered to the address your customer provided. We would recommend they contact the local courier where it was delivered or try to reschedule another delivery attempt. No replacements or refunds will be issued on items that show as successfully delivered. Teeallover is not liable for incorrect address information provided by customers or missed delivery attempts by couriers.

2. Delivery Time Estimates By Product

2.1 Shipping By Epacket :

This depends on where you live. Estimated Delivery Time below:

To American countries: 15-30 days  (even up to 45 – 75 days depending on the epidemic situation)

To other countries: 25-75 days ( depending on the epidemic situation)

2.2 Shipping by Express (Fedex, DHL,..):

Delivery time using DHL Standard (for deliveries within the European Union) is 2-6 working-days from dispatch of the goods.

3. Order Modification Policy

Change and Cancellation requests are only allowed within 24 hours from the time that the order was placed. After 24 hours have elapsed, no other modifications are allowed. You can make other modifications inside the Teeallover App or you may notify the Teeallover Support Team to make an order modification or cancellation request.

If a seller needs to change an order within the 24-hour allowable time frame, Teeallover will be able to assist with the following scenarios:

– Removing items from an order

– Change of shipping address

– Change of email address

– Change of customer’s name

If a seller wants to change a variant or add more items to an order this is not possible.

4. Payment Policy

Due to limited production capacity, all payments for orders must be completed within 24 hours from the time the order is received in the pending folder of the app. Sellers that fail to pay for pending orders within 24 hours must cease selling immediately or will be banned from the app.

In the event that a customer refuses to pay taxes or duties owed upon the order’s arrival in the destination country, Teeallover will not reship or refund the order.

5. Refund Policy

5.1 Items Damaged or Poor Quality

If an item is damaged or is shipped with a poor-quality print, you must send us a photograph of the poor-quality print or damaged area. TeeAllover will replace any items damaged or poor-quality at no additional cost.  TeeAllover is not responsible for items damaged in shipping.

5.2 Wrong Product Shipped/Missing Items

If we ship the wrong product to your customer, send us a photo showing how the product differs from what was ordered and we will replace or refund any such items at no additional cost. If there are missing items in an order please tell us the items that are missing and we will send the missing item.

5.3 Design Issues

If you have any other complaint regarding the design printed on a product, please send us a photo.  Credits, refunds, or reprints will be issued at the sole discretion of Teeallover if the printed design differs substantially from the artwork that was submitted.  We will investigate every case and will work to provide a resolution that satisfies you and your customers.

Refunds will not be issued for sizing disputes, only exchanges are allowed.

5.4 Sizing Issues

In the rare event that a customer is unhappy with the fit of their shoe, Teeallover won’t process a free exchange for your customer.

Refunds will not be issued for sizing disputes, only exchanges are allowed.

5.5 Package Returned To Sender – Correct Address

If a package is returned to sender by the shipping courier, Teeallover will reship the package to your customer after an address verification is complete by the seller. Your customer are responsibility for shipping fee. All returned to sender orders will be exam by Teeallover .We confirm to ship it back to our production facility.

5.6 Package Returned To Sender – Change Address

If a package is returned to sender due to an Address Change and would like to reship the order to the new Address, we will do it with a fee of 50% from the Order Cost.

5.7 Package Returned To Sender – Wrong Address

If a package is returned to sender due to wrong Address Information, Teeallover will not be held liable and compensation will not be granted by any form. Seller should take the responsibility over this matter as we allow an Order Modification within 24 Hours.

5.8 Lost Order – Wrong Address

Teeallover will not refund nor assume liability for orders that are lost due to incorrect Shipping Address.

5.9 Express Line Shipping – Customer Phone Number Requirement

In the event that an express courier is unable to deliver a package for one of the following reasons but not limited to:

5.10 Incorrect Address
  • Customer not present for delivery
  • Too many failed delivery attempts
  • Customs clearance hold

Teeallover will not be responsible for reimbursement, refund or re-sending the package if the customer’s correct phone number is not provided in the original order details.

5.12 Used Items and Term Limits

Items in used condition are not eligible for refunds or exchanges. New and unused items that have been successfully received by customers within 30 days are eligible for returns or exchanges. Once 30 days have elapsed from the receipt of goods, refunds and exchanges will no longer be accepted.

5.13 Design Uploads

Teeallover is not liable for printing or delivery delays related to complications arising from flawed designs being uploaded by store owners. Teeallover is not liable for any monetary loss or damages arising from the inability to produce or ship infringing content.

5.14 Orders seized by customs due to copyrights and trademark claims

Monetary Losses arising from orders seized by customs due to copyright and trademark claims are the responsibility of the seller. Teeallover is not liable for losses related to the seizure of goods by international customs regulations. In addition, Trademark and Copyright is one of the most common reason for delays in shipping. TeeAllover won’t be able to guarantee delivery time for those shipment.

6. Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from TeeAllover

We know you care about how your personal information is used and shared, and we value your privacy. Please read below to learn more about our Privacy Policy. By using or accessing our services, including this website, in any way, you acknowledge that you accept the practices and policies set forth in this Privacy Policy and that you agree that we will collect, use and share your information in the following ways.

We process just the base individual information expected to give application usefulness to merchants.

6.1 How is my personal data and information used?

We will inform you of what personal data we will use and the reasons for processing it.

We use the Order Information (personal information) we collect in general to fulfill any order placed through the website (including processing your payment information, arranging for shipping, etc.) and provide you with an invoice and/or order confirmation). In addition, we use this order information (personal information) to:

– Contact and support you

– Check for potential risk or fraud of the orders

– Provide relevant information of our products or services

Update and enhance our Services.

Share with trusted third parties. We may share your personal information with affiliated companies within our group of companies, or third parties we have partnered with where necessary to integrate their services into our service and to perform services on our behalf.

Data processing will be limited to the stated purposes to ensure that you and your customers are properly informed about how your data is being used.

6.2 IS MY PERSONAL INFORMATION SECURE?

Your account is password protected for your privacy and security. If you access your account through a third party website or service, you may have additional or different login protections through that third party website or service. You must prevent unauthorized access to your account and Personal Information by choosing and protecting passwords and/or other login mechanisms appropriately and restricting access to computers or devices. device and your browser by signing out once you’re done accessing your account. 

We will strive to protect the privacy of your account and other Personal Information we keep on file, but unfortunately we cannot guarantee complete security. Intrusion or unauthorized use, hardware or software failure and other factors can affect the security of user information at any time.

6.3 WHAT CHOICES AND DECISIONS DO I HAVE?

We respect all your opinions and rights to use your personal information.

You can always choose not to disclose information to us, but keep in mind some information may be necessary to register with us or to take advantage of some of our features.

You can add, update or delete information as explained above. However, when you update the information, we may maintain a copy of the unaudited information in our records.

If we use personal data for automated decision-making and those decisions may have legal or significant influence, you may choose to have the data processed manually. You have the right to refuse to provide information.

6.4 DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. 

For orders that only provide data without ordering, the data is only stored for a maximum of 6 months.

7. PAYMENT METHODS 

All orders that are ready and complete will be invoiced within the same day.
All orders need to be paid before moving production.
TeeAlover will update payment information via email invoice daily.

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