We accept just about everything!
- Credit Cards: Visa, MasterCard, American Express & Discover
REFUND & RETURNS
Due to hygiene reasons and the fact that our products are customized, we do not exchange or refund items unless an item you received has a major problem. This is when the item is:
Significantly different from the description or sample shown to you;
Damaged due to the fault of our factory or the carrier;
Not what you ordered;
Please be informed that our products are customized and manufactured under market demand; thus, they are not always available items. Also, advertised images may slightly different from actual item in terms of color due to the lighting during photo shooting or the monitor’s display. Hence, please allow the 20% difference between advertised images and the actual item you received.
If the problem is major, we may choose to replace the item or issue a refund within a reasonable time. In this event, the product may be kept at customer’s disposal.
Please contact our Customer Support team (email: firstname.lastname@example.org) to start the complaint process. Please include the following information:
Video or photo of the faulty product (if applicable)
Complete delivery address
Contact telephone number
If you choose to return your order without our Customer Support team and it does not meet all of our requirements, a refund will not be issued and you will be notified via email with any and all options available to you on how to proceed.
NOTE: We do NOT offer refunds or exchanges on any products purchased during a sale or any promotion.
All returned items must be unworn, unwashed, complete with original tags and/or packaging if applicable.
We are not responsible for the return shipping costs of the items.
All Items must be in original, resalable condition.
Please make sure all returned items are well packaged, so as not to be damaged in the post.
If returning footwear, please ensure the box is protected with an outer packaging layer. The box is part of the product, therefore any damage may result in the return being refused.
Please make sure all return packages are sent with a trackable, insured service.
We cannot take responsibility for items damaged or lost in the return transit.
If returned an item from outside the UK, please clearly mark the package ‘RETURNED GOODS’, to avoid any customs charges. END. is NOT responsible for any return custom charges made.
Please make sure that the returns form is enclosed with your goods – no form may result in your return not being processed.
Please refer to our Terms and Conditions for further information on returns.